I.Seven Tips for Renewing Your Business
For many of us small business owners, these past four years have been very hard. I have clients who were doing well nine years ago with a moderate amount of marketing, who over the past four years have seen those same marketing activities bring in fewer and fewer results. Many small business owners are currently faced with either going out of business or having to start again.
For me, I'm always up for a challenge! I'm always on the "see what else you can do" side of things. I feel a great deal of hope because of this past election and I think with renewed effort, and perhaps a few updated marketing strategies, we all can start rebuilding an economy where cash flows more freely.
If you find yourself with debts up to your ears and few reserves in your savings account but STILL adore what you do for a living and want to continue being self employed, here are seven suggestions for turning your situation around.
1. Now is a great time to reconnect with all the people you know through your business: this means your past, current and potential clients; your business colleagues; people you have met through networking; and perhaps even people you want meet and know. Send them a note that lets them know your doors are still open, that you feel hope for the future, and wish them the best in the coming time of reconstruction. The important thing is to communicate a sense of optimism and to offer a sincere wish that their business does well this coming year. Do it now, before the rush of business holiday cards gets started. Slip in a note about any current offerings for your business. If you have money, send a card. If you don't, send an e-mail.
2. From the list of people to whom you sent your note, select a list of people you are now going to call personally. This is a second touch. When you call, use your basic networking skills. Ask: How are you doing? What's new in your business? Have your target clients changed at all? What would you like me to tell someone I meet who might be a good potential client for you? In addition to keeping you in mind for referrals, is there anything else I can do to help you with your business? Put the other person first and communicate your interest. Then tell them about you and your business. Be sure to ask for what you want. "Do you know anyone who might need my product or service right now?"
3. Give yourself a block of time to reassess your marketing strategies. Keeping in mind that most marketing strategies are more like cultivating a garden than going out and shooting something for dinner, look for some new strategies you can get up and running quickly. Remember, the most effective strategies are those that get you DIRECTLY in front of your target clients or people who can refer them to you. Thus inviting a group of your target clients to come meet with you will be more effective than advertising.
4. This one is a biggie: Make yourself the focal point for a brand-new co-marketing group. Invite 5 to 7 other business owners, who have the same target clients as you do but provide non-competing products or services, to meet with you once a month. You can actually do this by free teleconference which saves everyone time and gas money. Have everyone teach the others about his or her business. Then brainstorm ways in which you can market together to the same clients.
5. If you have been holding back on using any of the up-and-coming marketing strategies, like using LinkedIn, Facebook, Twitter or writing articles on the internet to build your business, now is the time to take a crash course from someone who knows how to do these things and get started.
6. In fact, if you have never hired a business consultant or coach before now, and you have any money at all to invest in yourself as a business owner, now is the time to do it! Getting some professional advice, training, and help can short-cut the amount of time it will take you to turn your business around.
7. Finally, you must find some way to stay positive, motivated, intelligent, clear thinking, generous, and alive! These are qualities we all need right now and those small business owners who can bring them to their business life will become a magnet for clients and referral partners. If you are keeping a good face on when you are in public but feel a dread or fear in private, now is the time to learn how to change the way you think and feel. Really! Learning how to "Change your own mind" is tremendously useful skill, essential in helping you turn any situation around.
I wish you the VERY BEST of luck. May we all begin right now to co-create a better economy and a better world!
II.Rising trend of BPO Companies
Outsourcing means delegating your non-core processes to another company. Nowadays most of the organizations outsource their product or services in some way or the other. BPO companies are getting very popular for back office support, chat support, email support, accounting and many other things.
BPO Companies are categorized as follows: 1. Offshore BPO Companies 2. Onshore BPO Companies 3. Near Shore BPO Companies
Offshore BPO Companies are companies located overseas. Most of the Offshore Companies are located in India, Philippines, China, Pakistan, etc.
Onshore companies based in the same country are called Onshore Business Process Outsourcing companies. It means, a company based in US is outsourcing the chat support to a US based company and the service is also delivered by a US based Call center.
Near Shore BPO Companies would mean companies which are based very near to the nation. For example: A Company based in Canada servicing to a US based company. Some examples of Near Shore BPO Companies are call centers based in Dominican Republic, Romania, Costa Rico, Mexico, etc.
Generally, BPO companies are located overseas and represented by call centers, data entry specialists, email answering specialists, telemarketers, copywriters, etc.
Benefits of Outsourcing Companies:
Cost Reduction: Cost Reduction is the major benefit of outsourcing. Outsourcing Companies operate at very low costs, especially the Offshore Companies. An average Call center in US charges $15- $20 per hour for technical support or customer service, whereas, call centers in India charge $8 - $12 an hour for the same job.
24/7 operations: BPO Companies operate 24/7 and 365 days a year. This is a major advantage over Onshore BPO Companies.
Quality of Service: Offshore BPO Companies are focused on delivering high quality service to their clients. Various quality and data security measures like 6 Sigma, Lean, BS 7799, ISO, COPC are implemented to maintain high standards of quality.
BPO Companies are one of the fastest growing companies today. In India giants like GE, American Express, IBM, Convergys, Aegis, Wipro, E4E, 24/7 have around 10000 employees servicing different aspects of the industry.
Considering the growth of BPO Companies, it would be a wise decision to venture into the industry. Experts predict that the Outsourcing Companies will rise in near future, opening more avenues for all. One BPO Company is established almost everyday in India alone. This is not just the present, it is the future.
